Effective Date: August 22, 2025
At Mac Center, we are committed to ensuring fast, safe, and reliable delivery of your Apple products and services across Nigeria. This Shipping Policy explains how we process, handle, and deliver your orders.
1. Order Processing
- Orders are processed within 24–48 business hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed, you will receive an email or SMS confirmation with tracking details (where available).
2. Delivery Options
We currently offer the following delivery methods:
- Standard Delivery (Lagos & Major Cities)
- Estimated delivery: 1–3 business days.
- Available for products in stock.
- Nationwide Delivery (Outside Lagos)
- Estimated delivery: 3–7 business days, depending on your location.
- Delivery is handled through trusted courier partners.
- In-Store Pickup (Lekki Showroom)
- Free of charge.
- You will be notified once your order is ready for pickup.
- Please bring a valid ID and your order confirmation.
3. Shipping Fees
- Shipping fees are calculated at checkout based on location, weight, and courier rates.
- Free shipping may be offered during promotions or for orders above a specified value (details will be displayed on the site when applicable).
4. Delivery Times & Delays
- Delivery times are estimates only. While we strive to meet them, delays may occur due to courier issues, weather conditions, or unforeseen events.
- Mac Center will not be held liable for delays outside our direct control, but we will assist you in tracking and resolving delivery issues.
5. Order Tracking
- Once shipped, you will receive a tracking number (if available) to monitor your order status online.
- For assistance with tracking, please contact support@maccenter.com.ng.
6. Failed Delivery Attempts
- If delivery fails due to incorrect address, unavailability, or refusal to accept the package, the courier may attempt re-delivery or return the order to us.
- Additional shipping fees may apply for re-delivery.
7. International Shipping
- At present, Mac Center delivers only within Nigeria.
- International shipping will be announced when available.
8. Damaged or Missing Items
- Please inspect your package upon delivery.
- If items are missing or damaged, notify us within 48 hours at support@maccenter.com.ng with your order details and supporting evidence (photos if possible).
- We will investigate and resolve the issue promptly.
9. Contact Us
For shipping questions or support, please reach us at:
Email: support@maccenter.com.ng
Phone: +234-7064448877
Address: Plot C, Block 12E, Admiralty Way, Lekki, Lagos, Nigeria
Website: https://maccenter.com.ng
