Mac Center Store – Return & Exchange Policy
At Mac Center, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely satisfied with your order, we’re here to help.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
- The item was purchased directly from www.maccenter.com.ng.
- The request is made within 7 days of delivery.
- The item is unused, in original packaging, and in resalable condition.
- All accessories, manuals, and warranty cards must be returned with the item.
Note: Opened software, digital downloads, and customized or special-order items are not eligible for return.
2. Non-Returnable Items
We do not accept returns on the following:
- Products with physical damage not reported within 24 hours of delivery.
- Items with broken seals or used accessories.
- Software licenses, subscription codes, or digital goods.
- Gift cards or store credits.
3. Return Process
To initiate a return:
- Email us at support@maccenter.com.ng with your order number, product details, and reason for return.
- Our support team will guide you through the process and provide a Return Authorization Number (RAN).
- Carefully package the item and return it to the address provided by our support team.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
Returns without a valid RAN will not be accepted.
4. Refunds
If your return is approved:
- Refunds are processed within 5–10 business days via your original payment method.
- For bank transfers, refunds may take additional time due to interbank processes.
- Shipping fees are non-refundable, unless the return is due to a Mac Center error (e.g., wrong or damaged item).
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@maccenter.com.ng within 48 hours of delivery.
6. Shipping Costs
- If the return is due to our error, we will cover the return shipping cost.
- For other return reasons, the customer bears the cost of return shipping.
7. Contact Us
For questions about returns, refunds, or exchanges:
📧 Email: support@maccenter.com.ng
📞 Phone: +234 7064448877
🌐 Website: www.maccenter.com.ng
Mac Center Store reserves the right to modify this return policy at any time without prior notice. Your continued use of our services constitutes your agreement to the latest terms.
